Jessylen Age, RN, DNP - Secretary
Jessylen moved to Houston, Texas in 2017 and began work
at Memorial Hermann – The Medical Center, as a Risk Manager. Prior to
coming to Houston she made it a point to join GSHHRM and took advantage of the
opportunity to attend the 2017 Education Day. She is a native Mississippian and
served as a board member of the Mississippi Hospital Association Society of
Healthcare Risk Management the year prior to relocating. In 2016, she was one
of twelve fellows in the nation to participate in the Next Generation
Initiative's Faculty Leaders Program. The policy analysis program is held at
Pardee RAND Graduate School at RAND's Headquarters in Santa Monica, California.
As a national member of the Quality and Safety Education for Nurses (QSEN) DNP
Taskforce, she is involved in advancing the nursing profession, patient safety
and quality of health care across the nation. Jessylen is most proud of the
accomplishments gained while serving on the Mississippi Educational Consortium
for the Doctor of Nursing Practice (MECDNP) to support increasing nursing
leadership capacity across the state and nation. Jessylen earned a Doctor of
Nursing Practice from the University of Mississippi School of Nursing and is a
two time graduate of Mississippi College where she earned a Master of Health
Science Administration and Bachelor of Science in Nursing. Her
twenty-nine year nursing career includes various leadership roles in clinical
risk management, quality, utilization review and case management. As an
assistant professor at the University of Mississippi Medical Center 2012-2017,
Jessylen used her diverse registered nursing experience in preparing
health care professionals within health care delivery systems of today.
Jessylen demonstrated her dedication to health care equity for all patients as
co-chair of the University of Mississippi Medical Center Health Disparities
Council, Quality Sub-committee. Jessylen aspires to assume a leadership role in
healthcare administration and to develop health policies to serve diverse
populations. She maintains her commitment to service through organizing and
volunteering in various community health promotion activities. Jessylen is a
wife, mother and health activist. While spending time with her family is most
rewarding, she enjoys travelling as one of her hobbies. email
James Brent - Treasurer
James Brent began his career in insurance at ProClaim
America in January 2001, starting in the finance department and becoming
manager of that department in 2002.
While acting as Finance Manager James handled all accounts payable and
receivable, reconciled ProClaim's regular checking and payroll bank accounts,
handled all employee expense reimbursements and was responsible for overseeing
ProClaim's anti-fraud check verification system.
In 2006, James moved into ProClaim's Marketing Department
where he was responsible for handling all client contract renewals, tracking
and generating new leads for the marketing department, answering all requests
for proposals and going on in-person presentations for potential clients.
James has been a licensed claims adjuster since 2005 and has
handled medical malpractice claims across the United States. James has worked on several long term care
programs such as Sun Healthcare and the Lloyd’s of London program Long Term
Solutions for Long Term Care. James is
currently a Team Leader with ESIS.
James is a member of ASHRM and GHSHRM. email
K. Taylor, JD – Treasurer-Elect
Jones, Andrews, Callender & Bell PLLC
Taylor is an attorney at Serpe, Jones,
Andrews, Callender & Bell PLLC. Her primary practice area is litigation,
focusing on medical malpractice litigation and commercial litigation. Taylor’s
practice covers all phases of the litigation process including discovery,
motion practice and trial preparation.
Taylor earned her JD from South Texas College
of Law in May 2015. During her time in law school, Taylor served as Co-Chair to
the Board of Advocates and competed in numerous moot court competitions around
the country. She won the award for best advocate at the 2014 National Privacy
Law Moot Court Competition in Chicago and at the 2015 National Labor and
Employment Law Moot Court Competition in New York City. She was also champion
and winner of the best brief award at the LeRoy Jeffers Moot Court Competition
in 2013. Taylor also competed as a Regional finalist of the ABA’s National Moot
Court Competition in 2015. Additionally, she won first-place honors and the
best-brief award at the 2015 Texas Young Lawyers Association’s State Moot Court
Muttaya Bollich, MHA - Director
Muttaya is the Risk Manager at Kelsey-Seybold
Clinic. She obtained her Masters in Healthcare Administration (MHA) from Texas
Woman’s University. Muttaya has twenty years of healthcare experience including
strategic planning, health care analytics, clinic operations, medical staff
credentialing, marketing and project management. She has been a member of ASHRM
and GHSHRM since 2017. email
Charlotte Koenig, BSN, RN, CPHRM - Director
Charlotte is currently the System Director of Enterprise Risk Management at Memorial Hermann Health System, Houston. Charlotte has been with Memorial Hermann since 2010, where she previously served as the Risk Manager of Non-Acute/ Outpatient Services and Clinical Risk Management Specialist. She came to Memorial Hermann with 25 years of nursing experience, which included both Legal Nurse Consulting as well as clinical experience in perioperative services and physician practice. In addition to a Bachelor of Science Degree in Nursing, Charlotte earned the Certification as a Professional in Healthcare Risk Management (CPHRM) and is a Fellow in the American Society for Healthcare Risk Management (FASHRM) from the AMA.
In her current role, she is responsible for the development and monitoring of risk management strategic objectives, initiatives, and key performance metrics. Charlotte provides broad clinical risk management expertise to the organization to proactively address enterprise clinical risk issues. She often collaborates with legal counsel, loss prevention, regulatory compliance and clinical quality functions to identify and reduce risks and improve quality of care. Additionally, she provides strategic and tactical direction, as well as support to facility-based Risk Managers. Charlotte has been a member of GHSHRM since 2010, serving as At-Large Board member (2012 – 2014) and Membership Chair, (2014 – 2015). email
Amanda Kuenstler, MSc, BSN, RN, CPHRM, CPHQ - Director
UTMB Health Galveston
Amanda has extensive experience in the
healthcare field and is currently employed as a Sr. Risk Management Specialist
at the University of Texas Medical Branch in Galveston. As a healthcare risk
manager, she wanted to further her knowledge in safety and enrolled in the
industrially diverse MSc Human Factors and Systems Safety Master of Science
Program at Lund University, Lund, Sweden.
Amanda has used her risk management skills to
create educational opportunities for various healthcare groups by presenting
oral and poster presentations in local, national and international conferences.
She is also a current faculty member at the University of Illinois at Chicago,
School of Medicine, Patient Safety Leadership (PSL) Master’s Program for the
Amanda has been a registered nurse for over
twenty-five years and has worked as a Risk Manager for over ten years. She
received her Bachelor of Science in Nursing at UTMB School of Nursing and a
master’s degree at Lund University, Lund, Sweden.
Amanda has been an active member of GHSHRM
for ten years, previously serving as a Director and Secretary. She currently serves as a Director on the Board and as Co-Chair of the Education Committee. She has served as a member of the ASHRM Education Task-Force Committee.
Angela Nolan, JD - Director
Law Feehan Adams LLLP
Angela is a partner with Law Feehan Adams LLLP. She has over 20 years of experience as an attorney in healthcare law and appellate law. Angela’s experience includes representation of hospitals, long-term acute care facilities, physicians, nurses, chiropractors and other healthcare professionals in matters involving professional negligence. Other practice areas include representation to the Texas Medical Board, Texas Board of Nursing and Texas Board of Chiropractic Examiners, as well as, peer review and risk management. Angela attended Baylor University and South Texas College of Law. She is a member of the State Bar of Texas, Houston Bar Association and Greater Houston Society for Healthcare Risk Management. Angela also is a Fellow of the Texas Bar Foundation. email